customer service

Ordering
Order online or fax in your order 270-813-0618 24 hours a day, 7 days a week, or call (650)714-0618 to place your order between 10am and 6pm PST. We are unable to take non-U.S. orders online. Please fax, phone or e-mail international orders.

For your convenience, dahlia blu accepts VISA, and MasterCard credit cards. We also accept ATM cards with a VISA or MasterCard logo. We do not accept cash, checks or CODs.

Please note that due to the uniqueness of the merchandise featured by Dahlia Blu; handmade items, limited editions and exclusive to dahlia blu products, quantity is limited.

Shipping and Delivery
All shipping is fully insured in transit. Domestic shipping is $6.50 for all orders under $50. For orders greater than $50.00, shipping is $8.95. Unless otherwise specified, your order will be shipped USPS Priority Mail within 5 days of the purchase date. In most cases your order will be received within 10 business days. You will be notified of any out of stock or back-ordered merchandise. We cannot ship to P.O. boxes. International shipments will be charged appropriately. FedEx 2-Day and FedEx Standard Overnight delivery is also available for an additional charge. All orders over $250 shipping to the same address are eligible for FREE USPS shipping. To see our shipping and handling table please click here.

Sales Tax
A sales tax of 8.25% is added to all orders shipped to California addresses. Sales tax is not charged on shipments to recipients outside California.

Returns and Exchanges
We want your Dahlia Blu experience to be a great one. At Dahlia Blu, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your gift, we'll exchange it or refund the credit card used for purchase.The item must be returned to Dahlia Blu within 14 days of the shipping date in unworn and perfect condition. Please note that all sale items purchased are final sale. Shipping and handling on returned merchandise is non-refundable. Customized (made-to-order) orders are NOT returnable.

Just repack the gift in its original packaging with the packing slip and follow these simple steps:

• Contact us by calling 650.714.0618 .
• Write down the return authorization (RA) number given to you.
• Include the RA number in the following return shipping address:

Dahlia Blu
(your Return Authorization number)
570 El Camino Real
Suite 150-221
Redwood City, CA 94063

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. dahlia blu is not responsible for items damaged or lost in transit.

If you are returning an item because it is damaged, defective or not the correct product, dahlia blu will provide a prepaid USPS return label.

We will promptly credit your credit card upon receipt of the returned items. When an exchange is requested, we will credit your credit card upon receipt of the returned items and then bill you for the new items when they are ready to ship.

If you are returning a gift we will issue a credit voucher directly to the gift recipient. We cannot refund shipping charges.

It takes up to 30 days to process the return and credit your account, or send a credit voucher if you are a gift recipient.

Custom Jewelry Orders
dahlia blu would love to help you create your dream piece. To see examples of what we have done, please click here. Please contact us with your request and our designers will be happy to discuss it with you. Please send your email to info@dahliablu.com .

Newsletter Updates to Guest List Members
We plan to send out Dahlia Blu updates only when we have something truly valuable to say: Discounts. New Collections, Site Updates and Events. We will NOT sell or give your information to anyone. If you choose to join the Dahlia Blu Guest List through the website, your name and email address are stored in a file only accessible to Dahlia Blu. Guest List emails are kept anonymous to prevent any recipient from abusing your email address.

Privacy Policy
At Dahlia Blu we are committed to ensuring the privacy of all your personally identifiable information. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information credit card numbers, expiration dates, billing address, etc) that is collected is used only to bill you for product and services and is not stored. We collect customer information in an effort to improve our customers’ shopping experience.

We DO NOT sell or rent the information you provide to us to third parties

Security
We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Our Commitment
Dahlia Blu is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. Please tell us what you think by sending us an e-mail to mailto:feedback@dahliablu.com